Terms of service

Last updated: October 1, 2026

1. Who these terms are between

These terms are between Astrix Digital Media, which operates Astrix Shop (“we”, “us”), and the business that signs up for the service (“you”, the restaurant). The person who signs up confirms they may agree to these terms for the business.

2. The service

Astrix Shop gives restaurants an ordering website, online ordering, a kitchen screen, a connection to their POS, AI phone ordering and related tools, as described on this site. What you can use depends on your package and on your POS system.

3. Your account

• Keep sign-in details safe. You are responsible for what happens under your account, including the staff and devices you add.
• Tell us promptly if you think your account has been misused. You can sign out a kitchen screen from your dashboard at any time.

4. Fees

• You pay the charges of your package at the prices shown when you subscribe, or in the price we agreed with you. Prices do not include taxes unless stated.
• We charge no commission on your own website and phone orders, and we add no fees to your customers' orders.
• Payment providers (Clover, Square or Stripe) charge their own card fees under their own terms. Delivery apps charge their own commission on orders placed through them.
• If we change a price, we tell you in advance, and the new price applies from your next billing period.
• Our 100-customer guarantee: if you do not have 100 customers opted into your own customer list within 45 days of going live, we keep working with you at no charge until you do. It applies while your restaurant is live on Astrix Shop and taking direct orders throughout those 45 days.

5. Payments to your restaurant

Customer payments go straight to your own payment account: Clover's or Square's checkout for restaurants that use them, your own Stripe account for everyone else. We never hold your money and never see card numbers. Your relationship with your payment provider is governed by its terms.

6. Phone ordering

• Our AI answers calls to the number set up for your location, takes the order and sends it to your POS or kitchen screen. Phone orders are taken for pickup. They are paid at pickup or, if you choose, by a payment link we text to the caller.
• Calls are recorded so orders can be checked. You are responsible for any notice your local law requires about recorded calls.
• Phone numbers are provided by us for use with the service and stay ours when the service ends.

7. Your responsibilities

• The accuracy of your menu, prices, allergen and other product information, and your opening hours.
• Your licences and permits, including any needed to sell alcohol. Alcohol stays off online ordering unless you confirm your licensing.
• Setting your sales tax rates, and filing and paying your taxes. We record the tax on each order and give you reports.
• Your own staff, payroll and tip distribution.
• Getting the consent the law requires before you send marketing messages to your customers.

8. Acceptable use

Do not use the service to break the law, to sell anything you are not allowed to sell, to send messages people did not agree to receive, to try to reach other restaurants' data, or to interfere with the service. We may suspend an account that does.

9. Your data

Your restaurant's data and your customers' data belong to you. We handle it only to provide the service, as described in our privacy notice, and you can export your records.

10. Availability and support

We work to keep Astrix Shop running at all times and to fix problems quickly, but we cannot promise it will never be interrupted. Parts of the service depend on other companies, such as your POS and payment providers, whose outages are outside our control. When something stops working, online ordering pauses and you are told why, and it reopens once it is fixed.

11. Ending the service

• You can stop using Astrix Shop at any time by telling us. Charges already due stay due.
• We may suspend or end the service if fees are unpaid or these terms are seriously broken. We tell you why and, where we can, give you a chance to fix it first.
• After the service ends, you can export your records for a reasonable period before they are deleted.

12. Liability

As far as the law allows, the service is provided as it is, and we are not liable for indirect losses such as lost profits. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Changes to these terms

If we change these terms in a way that matters to you, we tell you by email or in your dashboard before the change takes effect, and we update the date at the top.

Contact

For any question about these terms, write to us through the form on our Book a demo page and start your message with “Terms”. We reply by email.