Legal
Privacy notice
What information Astrix Shop collects, why, who helps us handle it, and the choices you have. In plain words.
Who we are
Astrix Shop is operated by Astrix Digital Media (“we”, “us”). This notice covers astrixshop.com, the restaurant dashboard and kitchen screen at app.astrixshop.com, and the ordering websites and phone ordering we run for restaurants.
Two roles, stated plainly:
- Restaurants and website visitors: we decide how this information is used, and this notice explains it.
- People who order from a restaurant (diners): the restaurant is responsible for its customers' information, and we handle it on the restaurant's behalf, only to run its ordering. Each restaurant publishes its own privacy policy on its ordering website.
What we collect
- When you book a demo: your name, email, phone number (optional), restaurant name, number of locations, POS system and your message. To stop abuse of the form we keep a one-way, keyed hash of your IP address, never the address itself.
- Restaurant accounts: names, email addresses and sign-in details of owners and staff; business details such as legal name, address, locations, opening hours and tax settings; your menu; and the connection details for your POS and payment accounts, which are stored encrypted.
- Kitchen screens: a record for each paired tablet, so it can be signed out if it goes missing.
- Orders placed with a restaurant: the diner's name and contact details they give, what they ordered, pickup or delivery details, and the order and payment status. Card numbers are entered on the payment provider's own secure checkout; we never see or store them.
- Phone orders: the caller's phone number, the time and length of the call, a recording of the call and the order that was taken.
- When you visit: our hosting provider records standard server logs (such as IP address, browser and pages requested) for security and operations.
- The savings calculator runs in your browser. The numbers you type are not sent to us.
This website does not use advertising or analytics cookies. The restaurant dashboard uses the cookies needed to keep you signed in.
How we use it
- To run the service: show orders on the kitchen screen, send them to the restaurant's POS, take phone orders, and let restaurants manage their menu and locations.
- To reply to demo requests and support questions.
- To bill restaurants for their package.
- To keep the service secure, prevent abuse and fix problems.
- To meet legal obligations.
We do not sell personal information and do not use it for advertising.
Who helps us handle it
A small number of service providers process information for us, only to provide their part of the service and under their own confidentiality and security obligations:
| Cloud hosting and database | Runs this website, the restaurant dashboard and restaurants’ ordering websites, and stores the service’s data, in the United States. |
|---|---|
| Email delivery | Sends our emails, such as sign-in links, team invitations and notices to restaurant owners. |
| Voice and telephony | Answers calls and carries the audio for AI phone ordering. |
| The restaurant’s payment provider | Takes card payments through the restaurant’s own payment account. Card numbers go straight to it. |
| The restaurant’s point-of-sale system | Receives the restaurant’s orders through its own POS account. |
| The restaurant’s delivery provider | Receives pickup and drop-off details for delivery orders, through the restaurant’s own delivery account. |
Payments go directly to the restaurant's own payment account, under that provider's own terms and privacy policy. A restaurant that needs our current list of providers for its own records can ask us (see Contact). We may also share information when the law requires it.
How long we keep it
- Demo requests: while we are in touch with you about the service, then deleted, unless you become a customer.
- Restaurant accounts and orders: for as long as the restaurant uses Astrix Shop, and afterwards only as long as needed to let the restaurant export its records and to meet legal and tax obligations.
- Server logs: for a short period, for security and troubleshooting.
How we protect it
Connections are encrypted, POS and payment credentials are stored encrypted, each restaurant can only see its own data, and our own admin access requires two-factor sign-in.
Your choices and rights
You can ask us to show you, correct, export or delete the information we hold about you. If you ordered from a restaurant, you can also ask the restaurant directly; we help restaurants answer these requests. Depending on where you live, you may have further rights under local law, and we will honor them.
Children
Astrix Shop is a service for restaurant businesses and is not directed to children.
Changes to this notice
When we change this notice we update the date at the top. If a change is significant, we also tell restaurant owners by email or in their dashboard.
Contact
For any privacy question or request, write to us through the form on our Book a demo page and start your message with “Privacy request”. If you ordered from a restaurant, enter that restaurant's name in the restaurant field. We reply by email.